Refund and Returns Policy
Effective Date: January 17, 2025
At GemsSglow, we aim to ensure your satisfaction with every purchase. If you are not completely satisfied, please review our Refund and Returns Policy for assistance.
Eligibility for Returns
- Items can be returned within 30 days of receipt.
- Products must be in their original condition, unused, and include all original packaging and tags.
- Custom or personalized items are non-returnable unless they arrive defective or damaged.
Return Process
- Contact our support team at contact@gemssglow.com with your order details and reason for the return.
- You will receive a return authorization and instructions for shipping the item back.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5-7 business days and credited to your original payment method.
Exchanges
- We offer exchanges for defective or damaged items. Please contact us within 7 days of receiving your order to arrange an exchange.
Non-Refundable Items
- Gift cards.
- Final sale or clearance items.
Damaged or Incorrect Items
- If your order arrives damaged or incorrect, please notify us within 7 days of delivery for a replacement or refund.
Contact Us
For any questions or concerns regarding our Refund and Returns Policy, please contact us:
Phone: (928) 314-0678
Email: contact@gemssglow.com
Address: 4312 S 5th Ave #1/2 E, Yuma, Arizona (AZ), 85364
Thank you for choosing GemsSglow. We are committed to providing you with quality products and exceptional service!
